Policies

New Customers

Welcome to Ryno Lawn Care, LLC. We want to make sure our lawn care company exceeds your expectations by offering an unparalleled experience. We do this by offering convenient payment options including online payments for one time services/projects, or auto-pay for recurring services. Our complete dedication to our customers ensures quality services with reliable schedules. We offer a wide range of premium lawn care options with set schedules. Some services will require monthly billing, where others will be billed after each service is complete. Please communicate to us within a 24 hour time period for any changes. Communication and feedback are key for our success. Please let us know how we can make your experience the best for you.

Landscape Installs Warranty

Ryno Lawn Care, LLC offers a 90-day, full replacement, warranty on our landscape installations. This warranty will cover a one-time replacement of any plants/shrubs/trees purchased and installed by the company that fail to survive within the first 90 days of installation. A 50% rebate is offered towards the replacement of any plants/shrubs/trees purchased and installed by the company that fail to survive up to 180 days after installation. Relocating/moving trees once planted will void all warranties. This warranty will not cover vandalism, theft, animal damage, improper care by homeowner, improper applications of pesticides and/or fertilizers, and lack of water. This warranty will not cover any loss due to fire, frost, flooding, or any other Acts of God or extreme weather. All balances on the customer’s account must be paid before any warranty requests will be approved. Fertilization and maintenance programs are offered to help nourish your new landscape to keep it healthy. Please inquire within.

Privacy Policy

Any information we collect from you on this site or any other means, we will never share or abuse in any way. We take your privacy very seriously and have taken necessary steps to ensure the security of your personal information. Our website is on a secure ssl certificate for encryption of your information.

Locked Gates

Please make sure all back yards are accessible on your scheduled lawn care visit. There will be no discounts for incomplete services due to locked gates, etc. However, we will make our best attempt to arrive another time to complete your lawn, depending on the demographics of our scheduled services later that week.

Weather

We understand that weather might be a problem every once in a while. To insure a consistent schedule, we will use our make-up day/days for any time lost due to rain. We will use our best judgment to keep your lawn looking beautiful.

Large Projects

A 50% deposit will be due prior to scheduling any large projects. Upon completion, the remaining balance will be due.

Outstanding Balances

The company will make every attempt to contact customers for unpaid balances before sending their information to our collection agency. We will keep our customer’s contact information current, including email addresses, to insure them that they will be informed about any outstanding balances.

Fall/Winter

We will continue our normal mowing schedule all through the seasons to ensure that we meet every customer’s needs. Any schedule change request should be communicated from the customer via phone call, text message, or email. Mowing rates may increase to an hourly rate if there is an abundance of leaf cleanup involved within the visit. This increase will be communicated to the customer before hand if there is more time needed than allotted for.

Holiday/Vacation Days

Ryno Lawn Care, LLC understands the importance of holiday events. There are a few holidays that we will not be open for. The holidays that we will be closed for will include Thanksgiving, Christmas, and any that fall on a Monday. Phone calls and emails received on a vacation day will be responded to promptly the following open day.

Damage to Property

We understand the importance of keeping our customers happy. Occasionally, tall grass will hide obstructions that we may damage. This can be frustrating for our customers, so we strive to make inconveniences like these as stress free as possible. Ryno Lawn Care, LLC does not approve of work or estimates given by other companies without consent. Please contact us to have damaged property (sprinkler heads, air conditioner lines, landscaping, etc.) repaired in a timely manner.

Unsatisfied Service/Dispute of Service

Feedback is key for us to give customers the best experience. Please contact us within 24 hours if you are not happy with the service, or if you think the service wasn’t completed at all. We can re-send the crew out to fix any issue that may have occurred at no charge. Any complaints addressed after the 24 hour window will be notated for the next visit. We will check our lists for completion of work if there are any disputes after the 24 hour period. A crew will be sent out to service the lawn if notified promptly. Any disputes after this time period may make it too difficult to distinguish whether the work was completed.