Welcome to Ryno Lawn Care, LLC. We want to make our lawn care company an unparalleled experience. We do this by offering credit card payments via online payment , or auto-pay at the end of the month. There is no need to go through the hassle of leaving payment every visit. Our complete dedication to our customers insures them quality services with reliable schedules. We currently offer a weekly or biweekly schedule for mowing services, with a minimum of 8 visits. There is no contract, but we insist on communicating to us within a 24 hour time period for any changes. Communication and feedback is key, so please let us know how we can make your experience the best for you.
We understand that weather might be a problem every once in a while. To insure a consistent schedule, we will use our make-up day/days for any time lost due to rain. We will use our best judgment to keep your lawn looking beautiful.
Please make sure all back yards are accessible on your scheduled lawn care visit. There will be no discounts for incomplete services due to locked gates, etc. However, we will make our best attempt to arrive another time to complete your lawn, depending on the demographics of our scheduled services later that week.
A 50% deposit will be due prior to scheduling any large projects. Upon completion, the remaining balance will be due.
The company will make every attempt to contact customers for unpaid balances before sending their information to our collection agency. We will keep our customer’s contact information current, including email addresses, to insure them that they will be informed about any outstanding balances.
We will continue our normal mowing schedule all through the seasons to ensure that we meet every customer’s needs. Any schedule change request should be communicated from the customer via phone call, text message, or email. Mowing rates may increase to an hourly rate if there is an abundance of leaf cleanup involved within the visit. This increase will be communicated to the customer before hand if there is more time needed than allotted for.
Ryno Lawn Care, LLC understands the importance of holiday events. There are a few holidays that we will not be open for. The holidays that we will be closed for will include Thanksgiving, Christmas, and any that fall on a Monday. Phone calls and emails received on a vacation day will be responded to promptly the following open day.
Damage to Property
We understand the importance of keeping our customers happy. Occasionally, tall grass will hide obstructions that we may damage. This can be frustrating for our customers, so we strive to make inconveniences like these as stress free as possible. Ryno Lawn Care, LLC does not approve of work or estimates given by other companies without consent. Please contact us to have damaged property (sprinkler heads, air conditioner lines, landscaping, etc.) repaired in a timely manner.
Unsatisfied Service/Dispute of Service
Feedback is key for us to give customers the best experience. Please contact us within 24 hours if you are not happy with the service, or if you think the service wasn’t completed at all. We can re-send the crew out to fix any issue that may have occurred at no charge. Any complaints addressed after the 24 hour window will be notated for the next visit. We will check our lists for completion of work if there are any disputes after the 24 hour period. A crew will be sent out to service the lawn if notified promptly. Any disputes after this time period may make it too difficult to distinguish whether the work was completed.